Refund policy

Return and Refund Policy

At BRRWare, we want you to be happy with your order. If something is wrong with your BRRHolder or your order arrives damaged, incorrect, or defective, please contact us and we will make it right.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging. Items that show signs of use, damage, wear, or missing parts may not be eligible for a refund.

To start a return, please contact us at [your email address] with your order number and a brief reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when sending back a return. BRRWare is not responsible for returns that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you if the refund is approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at brrware@brrware.com.

Please include your order number and photos of the item, packaging, and any visible damage. After reviewing the issue, we will offer a replacement, refund, or another appropriate solution.

Exchanges

If you would like a different color or product, please contact us at [your email address]. Exchanges are subject to product availability.

The fastest way to exchange an item is to return the original item and place a new order once your return is approved.

Final Sale Items

Personalized, customized, engraved, used, clearance, or final sale items cannot be returned unless they arrive damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at [your email address]. We cannot guarantee cancellation once an order has been processed or shipped.

Shipping Issues

BRRWare is not responsible for packages that are delayed by the carrier, marked as delivered, lost due to an incorrect shipping address, or stolen after delivery.

Please double-check your shipping address before placing your order. If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

For return or refund questions, please contact us:

BRRWare
Email: brrware@brrware.com